The Life Events project for ADP was an online service proposal (app mobile) to cut the red tape of requests for benefits offered by companies to employees.
Benefits request is overwhelming HR, and we believe this is happening because it is a physical process, still done by paper. Using digital media, we want to simplify the process and relieve HR.
Reduce the number of requests for benefits made in person and relieve the Human Resources sector.
I got into this project in the prototyping, testing and validation stage. I've worked as an outsourced UX Designer, working for the noted Brazilian UX Design agency called Catarinas Interaction Design.
"Live Events feature delivers ease, speed, and efficiency" (HR Staff)
Strategy and Research
Life Events has as a concept the possibility for employees to create a "timeline" of life events in the "Service Place" (HR app for employees). In this way, the system would connect events and the benefits offered.
For instance, when an employee informs "marriage," the system understands that the spouse would be entitled to the health plan extended so that the system would propose for online membership.
No papers and no bureaucracy.
We decided to run a workshop (group dynamic) with directors to validate the concept and get some insights. As a result, we were able to perform a collaborative and participatory project.
Before the dynamic, we were working with 5 situations that we believed were important to inform to the company. However, 68 were raised and out of these, 38 were pointed as vitally important
After mapping the problems and opportunities, we decided which points should be solved first and how to do it. We chose to generate interactive prototypes to validate and align with users if their needs were being attended to and get insights to improve the feature.
Time to giving a shape to the project
The figure below represents the concept of the Life-Event's flows. How each event connects with each benefit.
Design and Solution
It's vital to say that we had a mature and consistent design system that allowed us to go straight to prototyping in some cases.
I applied the test to 19 people
I had to add extra info on several screens. Just for example, below we can see one of them, now informing that they will need some documents in hand before starting.
When an event happens, even before thinking about benefits, all employees think that they should report their absence.
Managers expected value: Autonomy for employees
Employers expected value: Fast communication
Results and Learnings
We learned in this project that it is essential to make constant alignments with the customer and insert them into the process whenever possible so that there are no surprises at the end.
